Frequently asked questions
Quick answers about products, orders, shipping and returns. Can't find what you need? Contact us and we'll get back to you.
Products & compatibility
What kind of products does Gydget sell?
We sell everyday tech and home gadgets: USB-C hubs and adapters, microphones, speakers, capture cards, keyboards, and lighting such as night lights, under-cabinet lights and floor lamps.
How do I know if a product works with my device?
Each product page lists the key specs, such as ports, connection type, plug type and size. Compare these with your device before ordering. If you're unsure, email us the model of your device and we'll check for you.
Are your products new?
Yes. Everything we sell is new and comes in its original packaging.
Orders & shipping
Where do orders ship from?
US orders ship from our fulfilment partner, Chicago Warehouse 3PL, in Chicago, Illinois. We currently ship within the United States only.
How long will my order take to arrive?
Orders are processed within 1–3 business days, and carrier transit usually takes 1–5 business days, so most orders arrive within 2–8 business days. You'll get an email with tracking as soon as your order leaves the warehouse.
How do I track my order?
Use the tracking link in your shipping confirmation email, or the Track Order page in the menu at the top of this site.
Can I change or cancel my order?
Email us as soon as possible with your order number. If the order hasn't shipped yet, we'll do our best to change or cancel it.
What if I ordered the wrong item?
No problem. Contact us with your order number and the item you meant to buy. If it has already shipped, you can return it under our 30-day return policy.
Returns & support
What is your return policy?
You can return items within 30 days of delivery. Please contact us first so we can send return instructions. Full details are in our Refund Policy.
Do your products come with a warranty?
Yes, products come with a 12-month warranty against manufacturing defects. See our Warranty Policy for what's covered.
My item arrived damaged or isn't working. What should I do?
Contact us as soon as possible after delivery with your order number and a photo of the issue. We'll arrange a replacement or refund.
How can I contact Gydget?
Email support@gydget.com or use our contact form. We reply within one business day.