Shipping policy
Effective Date: 11 October 2026
Website: gydget.com
Operating Entity: AZENTRA GROUP LTD (company number 16745724)
At Gydget, we aim to provide straightforward and reliable shipping for every order. This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, and order tracking procedures.
1. Shipping Destination & Coverage
- Domestic US shipping only: we currently ship orders to addresses within the United States.
- No international shipping: we do not currently offer shipping to addresses outside the United States.
- Currency: orders and applicable shipping charges are processed in US Dollars (USD).
2. Fulfilment Centre
AZENTRA GROUP LTD is registered in England and Wales. US website orders are stored, picked, and dispatched by our fulfilment partner:
Chicago Warehouse 3PL
3301 W 47th Pl
Chicago, IL 60632
United States
Orders are prepared for shipment after payment has been successfully processed. Parcels leave Chicago, not our UK registered office.
3. Processing & Delivery Timelines
Estimated delivery time consists of the time required to process your order plus the carrier transit time.
| Shipping stage | Estimated timeframe | Operating days |
|---|---|---|
| Order handling & processing | 1–3 business days | Monday–Friday |
| Carrier transit time | 1–5 business days | Monday–Friday |
| Total estimated delivery | 2–8 business days | Monday–Friday |
Processing times begin after successful payment authorization.
- Business days: Monday through Friday, excluding applicable US holidays.
- Delivery estimates are estimates and are not guaranteed delivery dates.
- Weather, carrier disruptions, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery times.
4. Shipping Costs
Standard shipping is free on all orders to addresses within the United States. Available shipping options and any applicable charges are displayed during checkout before an order is submitted.
5. Order Tracking
When tracking information is available for your order, it will be provided after the order has been dispatched. You can also track your package on our track order page.
Tracking information may take some time to become active after the package has been transferred to the shipping carrier.
If you have not received tracking information or have questions about the status of your order, please contact us at support@gydget.com or +44 7573 992822.
6. Order Changes & Address Corrections
- Contact us as soon as possible if you need to change an order. We will make reasonable efforts to accommodate requests before an order enters processing.
- Customers are responsible for providing a complete and accurate shipping address at checkout.
- Once an order has been dispatched, we may not be able to change the delivery address or cancel the shipment.
7. Damaged, Lost, or Delayed Packages
- Damaged packages: contact us as soon as reasonably possible and provide photographs of the package and product where applicable.
- Delayed packages: if your order has not arrived within the estimated delivery timeframe, contact support so we can assist with the shipment.
- Delivered but not received: if tracking shows delivered and you cannot locate the package, check the delivery area and contact us for assistance.
8. Contact Information
- Store brand: Gydget
- Operating company: AZENTRA GROUP LTD (16745724)
- Support email: support@gydget.com
- Support phone: +44 7573 992822
- Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- US fulfilment / returns: Chicago Warehouse 3PL, 3301 W 47th Pl, Chicago, IL 60632, United States