Refund policy

Effective Date: 25 September 2026
Website: gydget.com
Operating Entity: NPN Electronics Ltd (company number 12776787)

At Gydget, we want customers to have a straightforward experience when purchasing products from our store. This Refund & Return Policy explains when products may be returned and how refunds are processed.

1. 30-Day Return Period
Customers may request a return within 30 days of delivery.

To be eligible for a standard return, the product should generally be:

  • Unused and in its original condition;
  • In its original packaging where applicable;
  • Complete with any included accessories or components; and
  • In a condition suitable for resale.

Products that have been used, installed, modified, damaged through misuse, or otherwise altered may not qualify for a standard return.

2. How to Request a Return
Before sending a product back, please contact our customer support team.

Email: support@gydget.com
Phone: +44 7573 99282
Hours: Monday–Friday, 9:00 AM–5:00 PM CT

Please include:

  • Your order number;
  • The product you wish to return;
  • The reason for the return; and
  • Photographs or other relevant information where applicable.

We will provide return instructions after reviewing your request.

Please do not send a return to our fulfilment centre without first receiving return instructions from us.

3. Return Address
Approved returns should be sent to:

Gydget
Returns Dept
Chicago Warehouse 3PL
3301 W 47th Pl
Chicago, IL 60632
United States

This is our US fulfilment partner, Chicago Warehouse 3PL. Do not send returns to our UK registered office.

4. Return Shipping Costs
For standard returns resulting from a change of mind, ordering the wrong product, or no longer requiring the product, the customer is generally responsible for return shipping costs.

If a product arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us before returning the product so that we can review the issue and provide appropriate instructions.

5. Refunds
Once a returned product has been received and inspected, we will determine whether the return meets the applicable requirements.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for an approved refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.

6. Damaged or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs or other information to help us investigate the issue and determine the appropriate resolution.

7. Exchanges
We do not currently offer direct product exchanges.

If you require a different product, you may return an eligible item in accordance with this policy and place a new order.

8. Non-Returnable Products
Products that have been used, installed, modified, damaged through misuse, or otherwise altered may not be eligible for a standard return.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

9. Contact Information

  • Store brand: Gydget
  • Operating company: NPN Electronics Ltd (12776787)
  • Registered office: 39 Lucknow Drive, Sutton-in-Ashfield, England, NG17 4LS, United Kingdom
  • Support email: support@gydget.com
  • Support phone: +44 7573 99282
  • US returns address: Chicago Warehouse 3PL, 3301 W 47th Pl, Chicago, IL 60632, United States